Communications Consulting from
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Communications Consulting Services

Unlike solely technical communications consulting firms, Teleconvergence’s competence is equally grounded in management consulting and business operations. The most significant differences among telecom alternatives aren't specifications or features, but instead how they enable clients to satisfy their business objectives. Our vendor-agnostic processes create both immediate results and long-term strategic building blocks.	Changing Systems? Relocating? A series of articles on communications system alternatives, including: The Implications of System Change All you Need To Know About Telecom The Essential Questions you Should Be Asking When Changing Systems Your Real Options When Changing Telephone Systems What You Should Know About VoIP The 10 Greatest Mistakes Executives Make When Changing Systems Telecom Cost Reduction That Makes $ense Just as you can save 100% of your labor costs by firing everyone, you can also save 100% of your telecom costs by disconnecting everything. Fortunately, we have a better approach. Procedural Strip Mining (PSM) Overview: PSM is business analysis that separates work from workarounds. Or, why systems don't work and (most) consultants can't help. Details: PSM is our benign, low-hanging fruit approach to process improvement that helps clients escape (at last!) from the cycle of implementing systems with continually decreasing ROI. PSM uncovers existing processes and procedures within the client's environment that, unknown to the client, reflect either (a) workarounds or (b) existing undocumented requirements that are being met outside published work descriptions. PSM can result in increased productivity, reduced operating costs, and increased employee satisfaction. *Intelligent (But Not* Contingent) Auditing** Is there really any reason to pay someone for years just because they saved you some money once? We don't think so, either. Here's what we do instead. Telecom Risk Management is really about always knowing your alternatives and always having a Plan B. Articles include: Telecom Risk Management Telecom Business Continuity and Disaster Planning A Brief continuity Planning Checklist Every Business Needs a Plan B. Some Just Need It More Than Others. Turning a Business Contingency Plan Into a Business Opportunity Tenant Services Help Pay The Rent For more information, see the About Us section, especially The Teleconvergence FAQ.
Strategic Consulting Services
Our Strategic Consulting Services extend our focus from operations to marketing and strategic planning and well beyond telecommunications. Full Cycle Business Development applies the full marketing spectrum, including product development, to help clients in many industries create a sustainable competitive advantage. Our telecom retainer brings deep telecom expertise to businesses that lack it in-house, as well as to clients already in or entering the telecom field.	Part-Time Communications Mgr. The Telecom Retainer reflects an ongoing relationship between the client and Teleconvergence, one that may last for years. As part of the Telecom Retainer, Teleconvergence may act solely as a VoIP consultant or may participate in multiple projects, negotiate or renegotiate telecom and other contacts and leases, offer our expertise in marketing management and/or sales training, CRM, process business review (Procedural Strip Mining), and so on. At times, the Telecom Retainer goes far beyond telecom to assume more of a marketing and strategic operations orientation. It may use Conflection Point Planning, may involve Full Cycle Business Development, or may utilize just one of our areas of expertise, such as product development. It may be useful in any of several industries. It always reflects our ability to understand a client's situation and assets (human, technical, intellectual, and operational) coupled with our sense of that industry, trends, demographics, technology, and a sense of how to combine them at some point in the future for a client's unique benefit. Services for Telecom Providers include project services for startups though established companies who are either already in telecom, adding telecom to existing competencies, or who are considering entering the telecom field, even wanting specifically to compete against Vonage. These services may relate to entering the VoIP arena (also see VoIP Business Opportunity Development, just below), to fleshing out a product or service concept, to modifying imported telecom products to meet American user expectations, to specific documentation or to even creating the documentation plan for a product or even an entire product line. Bridging the IT-Business Unit Divide Unfortunately, in many companies, the cultural inability of IT and business unit staffs to understand each other's needs has resulted in both personnel and communications systems that simply fail to communicate. We can help. Conflection Point Planning] Sometimes visibility is too limited and the business environment too unsettled to do business as usual. Conflection Point Planing (CPP) is used when going directly from Point A to Point B isn't likely to achieve the desired results. Basically, CPP avoids the unanswerable "How do we get there?" by substituting "How do we get back from there?" instead. VoIP Business Opportunity Development A plain-speaking, direct introduction to entering the VoIP industry, including "Competing with Vonage and Other Death Wishes". The section emphasizes that success in VoIP is NOT a no-brainer. It also assumes you're intelligent and are already skeptical about some of the claims being made. On that basis, the section puts the industry -- and the opportunities -- into perspective. Full Cycle Business Development Generally, poor sales is a symptom, not the problem. Full Cycle business Development is a service we offer that applies the full marketing and sales spectrum to help companies differentiate their products and services from their competition in order to develop superior positioning and sustained revenue streams.