Telecom Consulting Services - A Checklist

The following is a partial checklist of our most common traditional telecommunications services.

Most situations involve several applications and may involve multiple systems, vendors, locations, etc. They may also involve non-telecommunications integration issues that are nevertheless related, such as CRM, and Outlook or ERP integration, etc. The need for business and/or process analysis is equally common.

Telephony Applications

Telephone system evaluation & recommendation

• IP-PBX and VoIP applications
• Standard and multilingual unified messaging
• Voice mail and auto-attendant systems
• Computer/Telephone Integration

Network Applications

• Private network design, both traditional and VoIP
• Long distance analysis and cost reduction
• Voice/data/fax network design and evaluation

Internet Projects

• Evaluate required Internet bandwidth
• Integrate Internet and telephone/fax services
• Optimizing Internet presence for telecommunications access
• Adapting existing technologies and/or company intellectual assets to e-commerce

Specialized Voice Processing Applications

• Interactive Voice Response (IVR)
• Multilingual voice mail/voice response applications
• Voice synthesis
• Voice recognition
• Adding voice annotation to e-mail and/or fax processing

Call Center and Telemarketing Applications

•  Call center system selection
• Call center design and development
• Call center traffic optimization
• Call tracing and monitoring assistance
• Sales production and productivity tracking

Fax Applications and Integration

• Fax over VoIP
• Fax and Unified Communications
• Fax Mail
• Fax on Demand
• Fax Broadcasting
• Integrated voice mail/fax mail
• Integrated fax mail/e-mail/voice mail