Why It's Important That Teleconvergence Consults In a Foreign Language (like Spanish) Whether You Speak One Or Not

The benefits of consulting in Spanish are not limited to Spanish-only speaking clients. While management might not speak Spanish, in many businesses at least some of the employees do.  As consultants, we keep our clients' objectives, priorities, and financial constraints in mind when we communicate with Spanish-only speaking staff. Perhaps they're having communications or process-related issues with customers.  Or they may be relectant to request Spanish-language material they need to satisfactorily perform their work.  Sometimes, it is only specific departments that have such requirements and only inexpensive technology is required to break down language barriers. 

That Teleconvergence can speak another language is ultimately not as important as our multicultural orientation.  We understand the need and how to facilitate communications in environments where multiple languages and multiple approaches to communication flow must coexist for the enterprise to operate smoothly. 

Businesses increasingly find themselves entering foreign territory, literally or figuratively.  How you respond determines your success when potential business comes in the front door or through the telephone -- and it can't explain easily what it wants in English. That customer will spend her dollars where she feels welcome -- and understood -- and we can help you implement technology that will facilitate accomodating and overcoming those barriers.

At times, non-English speaking customers call or stop in, but cannot get past a live receptionist or automated attendant to reach a Spanish  (or other language-speaking) person, even though such employees may actually be available. Worse, the caller or visitor may not even be able to leave a message because voice mail options are available only in English.  The technology to easily direct such calls to the correct person, or to automatically take messages in the correct language and relay them later to the appropriate person is readily available at reasonable cost without necessarily requiring major system change.  Since Teleconvergence is not a vendor, we have no interest in making you buy anything in particular, especially if your current system can be upgraded to or interfaced with an acceptable solution, new or pre-owned.

We have witnessed language communication problems causing unnecessary productivity burdens that could be resolved with comparatively simple and inexpensive technology. Examples range from supervisors trying to control activities of groundkeepers or laundry assistants to instituting process changes on manufacturing floors.  As part of our productivity-oriented business analysis procedure called Procedural Strip Mining (PSM), Teleconvergence interviews employees, uncovers such issues, and helps client management resolve them.

Demographics are changing companies' markets and channels and customer bases, whether those companies welcome those changes or not.  New customers may speak only some English or no English at all.  Diversified workforces may have the language skills required to satisfy some or most of that demand. But successfully connecting the prospect/customer with the correct language skill, and what to do about the situation when the employee isn't (or enough employees aren't) available is best left to technology as opposed to unnecessary workforce augmentation.  We can also help you here.

Teleconvergence's multicultural orientation connects client needs to client opportunities.  It may be onerous to handle a few orders from a new distributor in France (or Quebec), but make that a few hundred or a few thousand, and a different picture emerges.  Just knowing that the possibility exists allows Teleconvergence to select and integrate systems and CRM software -- often at no additional initial cost other than initial tradeoffs -- that can accommodate cultural as well as physical growth.

Teleconvergence understands in both business and telecommunications contexts how to satisfy the needs of speakers of other languages by setting up an appropriate multilingual call center, multilingual auto-attendant,  voice mail or unified messaging, or even technology-aided multilingual conferencing  capabilities.  It also means that in a marketing and product/business development context, we can work with a client to expand into overseas markets or into expatriate markets within the United States.

This multicultural perspective does not define Teleconvergence, but it does add an additional dimension to our capabilities.  If this is the first article you've read, please see our Welcome article, look at the links on the home page, see our Consulting Services Overview to determine how we may be able to help you achieve your objectives.  What defines the Teleconvergence difference?  It may be the Teleconvergence Process or our capabilities in Full Cycle Business Development. ultimately, though, you decide what it means to you.

Please take the time to explore who we are, what we do, and what we may be able to do for you.  If you become potentially convinced that we just might speak your language, please give us a call to discuss your needs.

And muchas gracias for visiting.