Telecommunications and Systems Consulting

Luckily, we were referred to Teleconvergence as an unbiased consultant. Steve [Bergman] was able to quickly line up extremely competitive long-distance service and worked with us to analyze our phone system needs. We found the best way to get started was to rent an inexpensive used telephone system combined with an outside provider that gave us the voicemail and transferring capabilities we needed. Steve has proven to be both highly knowledgeable and in touch with a wide variety of service providers. Whenever we get pitched by someone now, we just refer them to Teleconvergence with the statement". If Steve thinks it is worth our considering, THEN we can talk.

Our Telecommunications and Systems Consulting services help clients satisfy traditional telecommunications needs such as telephone system and unified messaging selection; contract negotiation; telecom cost reduction; migration to Voice over IP (VoIP); multilingual voice mail or call center integration, etc.

Unlike many technical consulting firms, Teleconvergence’s competence is equally rooted in management consulting and business operations. The most significant differences among telecommunications alternatives, in our opinion, are not specifications or features, but instead how they enable a client to satisfy his or her business and strategic objectives

The section's contents are listed below. Once you've read through the material, we suggest you visit the companion section, The Teleconvergence Process. We explain why just below.

Section Contents

1. You're Changing Systems? Here are Some Initial Considerations
2. Telecom consulting services -- A Checklist is a partial list of our services. No one needs all of them, of course, but it's comforting for some to know they exist anyway.
3. Telecom Risk Management is a brief business discussion of some of the quantitative aspects of system selection and telecom operations.
4. Telecom Cost Reduction is a section with multiple articles that discusses various ways Teleconvergence can help you reduce and manage various types of expenses.
5. Teleconvergence VoIP System Consulting is a series of articles apply our perspective to this technology, including a discussion of VoIP myths and false promises.

The suggested Companion Reading area is The Teleconvergence Process section, starting with Selecting a System Backward and continuing with The Teleconvergence Approach to System Selection.

Since our system and software selection processes invariably follow the same procedure, this is where, early on in your site exploration, you can decide for yourself if the way we go about our work is consistent with your methods and objectives.

Why read this material now? These articles effectively constitute The Teleconvergence Difference in Telecommunications Consulting. It’s the entire site’s best look at our perspective, our approach, and our processes. Most importantly, the reason we suggest you  look over tihs material early on is because unless you understand what we do and why and how we do it, how can you later decide if you’d like to have us do it for you?

After finishing here, you might want to look at the Strategic Telecommunications Planning (STP) and Strategic Telecommunications Marketing (STM) sections, both of which also benefit from a basic understanding of the Teleconvergence Approach.

STP discusses how Teleconvergence helps clients leverage technology to reach business objectives. STM takes it a step further, and helps clients generate revenue streams in the process. You can access these through the Consulting services tab or simply by clicking on the column on the left side of the screen.